REFUND POLICY

What’s my window for requesting a return?

You can request a return within 30 days of receiving your order. Returns are only permitted for unused items. If we receive a returned item that has been damaged or used, we will contact you with two options:

1. You’ll be issued a refund in the form of store credit, minus a 25% restocking fee, and additional costs for any damages to the product.

2. The used or damaged item can be returned to you. Please note that you will be responsible for all return shipping and handling costs.

 

Can I get a refund for my order?

Returns are subject to a 25% restocking fee. Returns must be pre-approved by a Halo Racing Sims Representative. Returns must be in new or good condition to be accepted. If the simulator does not meet the requirements for return (due to the condition of the simulator rig) then we will not be able to accept the return and issue a refund.

Once a simulator has been delivered back to Halo Racing Sims and has undergone inspection, if it has passed inspection then a refund will be issued for the cost of the simulator minus a 25% restocking fee.

 

How do I set up a return and/or refund for my order?

To get started with your return, contact us at (980) 354-1287 or haloracingsims@gmail.com. We’ll need some basic info such as your name, your order number, and the reason for your return. 

 

I ordered the wrong part. Can I set up an exchange?

Absolutely. If what you ordered didn’t quite fit your needs, let us know and we’ll work with you to find the right solution.

 

I didn’t get what I ordered, or my items were damaged during shipment. What should I do?

Please inspect your order upon delivery. In the rare case your item was damaged during transit, you will be responsible for filing a freight claim with the carrier. We will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. Contact us at (980) 354-1287 or haloracingsims@gmail.com for more assistance.